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Politique d'annulation - formulaire mis à votre disposition

General information

The e-mail address you provide in the course of your shop order or your enquiry will be used by us to send you our electronic invoice and other information. This may include order-related information, direct advertising for our own similar goods or services and obtaining customer reviews. You can object to this use at any time without incurring any costs other than the transmission costs according to the basic rates.

Information for consumers

If you are not a commercial customer (entrepreneur), but a consumer in the legal sense (§ 13 BGB), you have the following right of withdrawal:

The customer has the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier has taken possession of the product(s). In order to exercise his right of withdrawal, the customer must inform us, i.e. ALDISPLAYS® GmbH, Paul-Henri-Spaak-Str. 17-19, 51069 Cologne (Germany), by means of a clear declaration (e.g. a letter sent by post, fax or email) of his decision to withdraw from this contract. A corresponding form can be here be downloaded. In order to comply with the withdrawal period, it is sufficient if the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If the customer revokes the contract, we shall reimburse him all payments we have received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the customer has chosen a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notification of his revocation of the contract. For this repayment, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will we charge the customer for this repayment. We may refuse repayment until we have received the goods back or the customer has provided proof that he has returned the goods, whichever is the earlier.

The customer must return or hand over the product(s) to us, i.e. to ALDISPLAYS® GmbH, Paul-Henri-Spaak-Str. 17-19, 51069 Cologne (Germany), without undue delay and in any case no later than within fourteen days from the day on which the customer informed us of the revocation of the contract. The deadline shall be deemed to have been met if the customer sends off the item(s) before the expiry of the period of fourteen days.

The customer shall bear the costs of returning the product(s).

The customer must pay for any loss in value of the product(s) if this loss in value is due to handling of the product(s) that is not necessary for checking the condition, properties and functioning of the product(s).

Form for consumers to download

If you are a consumer in the legal sense, you can download a corresponding form. here download.

Information for entrepreneurs

If you have ordered from our online shop as an entrepreneur and you have placed your order by mistake, for example, or if any other aspect has not gone "smoothly" from your point of view - please contact us and we will find a satisfactory solution together without attaching too much importance to formal legal aspects.

Contact us by phone (+49) 221 968 448-50 or by e-mail at:

We look forward to hearing from you!

Your ALDISPLAYS® Team